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Plant Items

If an item you order is unavailable or doesn’t meet our quality standards, we may substitute a like item of greater value. The substitute item will be identified on the packing slip that comes with the order or will have a substitution note attached.

General Merchandise/Hardgoods

If an item you order is unavailable or doesn’t meet our quality standards, we may substitute a like item of greater value.

As always, your satisfaction is very important to us. If, for any reason, you aren't pleased with the substitute item, just contact us. We will refund your cost for that item.

Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service


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Order with complete confidence. We select and ship only the finest quality bulbs and perennials. We pack them carefully to ensure they arrive safely. If you are not pleased with your purchase, please call us at 1-800-552-9916 or email us at service@dutchbulbs.com and our Customer Service representatives will be happy to help you obtain a merchandise credit. Your order is important to us, and we want you, our customer, to be completely satisfied.
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