Frequently Asked Questions & Customer Service
We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.
Frequently Asked Questions
What forms of payment do you accept?What is my Hardiness Zone?
When will my order ship?
How do I place an order?
How much do you charge for shipping & handling?
My coupon or discount doesn't appear. How do I claim it?
How do I unsubscribe from the e-mail list?
Contact Us
Ordering
Searching for Plants & ProductsRegistering and Placing an Order
Using the Shopping Cart
Print an Order Form
Order Processing
Order StatusSubstitutions
Cancellations
Returns
Shipping & Taxes
Shipping RatesHow and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax
Planting and Care
What To Do When Your Plants ArriveK. van Bourgondien, Planting Guides
How to care for Plants in extreme heat
Coupons, Gift Certificates & Contests
Redeeming CouponsGift Certificates
Gift Certificate Inquiry
Replacement Certificate Inquiry
Contests
Account Maintenance
Updating Your E-mail Address or Billing/Shipping AddressSubscribe or Unsubscribe from K. van Bourgondien, E-mail List
Subscribe or Unsubscribe from K. van Bourgondien, Catalog Mailings
Technical Assistance
CookiesBrowser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image problems in AOL (funny colors, etc.)
Policies & Guarantees
Privacy PolicyLinks
K. van Bourgondien, No-Risk Guarantee
Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service
